# Report a problem

Report an unexpected result or interface problem from Proxima, and include the details needed to investigate it.

> Source: https://proxima-docs.pages.dev/other/report-a-problem/
> Language: English
> Content version: sha256:78a3492d82753115b50bfa1578f9cefcebb88d6fdd5086632dc7a1a9d62c1b6a

Use the report form in Proxima to describe an unexpected result or an interface problem.

Video to come**Report a problem**

## Before you report

Check the [service status](https://status.proxima.tools/) for incidents or maintenance. For pending or partial operations, follow [Troubleshooting](https://proxima-docs.pages.dev/other/troubleshooting/) before repeating the action.

> **Warning**
> 
> Never expose a private key, seed phrase, API key, or authentication secret in a screenshot, error report, or support request.

## Send a report

1.  Select **Report a bug** (the bug icon) in Proxima’s bottom bar.
2.  In **What happened?**, describe the problem, the expected result, and the steps to reproduce it (10–4,000 characters).
3.  Complete the verification, select **Send report**, and wait for **Report sent**.

Submitting the report also sends account information, the current page, recent logs, and local app state automatically. Do not include secrets in your message.

## Details to include

Provide the network, launchpad, page, action, approximate time, public wallet addresses, transaction hash or Activity entry, exact error text, and a screenshot with secrets removed.