Report a problem
Report an unexpected result or interface problem from Proxima, and include the details needed to investigate it.
Use the report form in Proxima to describe an unexpected result or an interface problem.
Before you report
Check the service status for incidents or maintenance. For pending or partial operations, follow Troubleshooting before repeating the action.
Send a report
- Select Report a bug (the bug icon) in Proxima’s bottom bar.
- In What happened?, describe the problem, the expected result, and the steps to reproduce it (10–4,000 characters).
- Complete the verification, select Send report, and wait for Report sent.
Submitting the report also sends account information, the current page, recent logs, and local app state automatically. Do not include secrets in your message.
Details to include
Provide the network, launchpad, page, action, approximate time, public wallet addresses, transaction hash or Activity entry, exact error text, and a screenshot with secrets removed.